FAQs

Q: Can I take them everyday?

A: Yes! In fact, adaptogens work better when taken consistently over time.

 

Q: How should I store my products?

A: We recommend storing them in a cool, dry location that is out of the sun.

 

Q: Are your products certified organic?

A: All of the mushrooms used are certified organic. The herbs we use are either certified organic, ethically sourced, or wildcrafted.

 

Q: Are your products sugar-free?

A: Yep!

 

Q: Are your products vegan and gluten free?

A: Yep! 

 

Q: How quickly will I receive my order?

A: Orders are processed within 1 business day (orders places before 2PM EST are processed + shipped out same day). Each order is shipped with standard level shipping with an arrival time of 3-5 business days. Orders placed on Fridays after 2PM EST will be shipped the following Monday.

 

Q: What forms of payment do you accept?

A: We accept all major credit cards, Amazon Pay, and Paypal.  

 

Q: What countries do you ship to?

A: We ship worldwide!

 

Q: What is your shipping policy?

A: We offer free shipping on orders over $100 within the United States. Shipping within the USA is usually under $8. International shipping is calculated at checkout.

 

Q: Who pays for duties and taxes on international shipments? 

A: All international customers are responsible for duties and taxes. 

 

Q: What do I do if my order is incorrect?

A: Send us an email at hello@peakandvalley.co ASAP and we will work it out!

 

Q: International Orders: What about import duties?

A: International customers are liable for all import duties and customs that may be charged by your country (for returns/exchanges as well).

 

Q: What is your return policy?

A: Because of the consumable nature of our products, we cannot accept returns at this time. If you would like to exchange your product for another, please email us at hello@peakandvalley.co. No returns or exchanges are accepted for merchandise bought on sale or with a discount code.

 

Q: Are shipping/handling fees refundable?

A: Please note that shipping and handling charges are not refundable. If you are making a return/exchange for an order in which you received free shipping, a $10 restocking/shipping fee will be deducted from your refund. Exchanges/returns for store credit may be made at no additional cost.

 

Q: What sales tax am I charged?

A: All items shipped to the state of Washington will be charged a sales tax of 6.5%.

 

Q: Can I take them if I am nursing/pregnant?

A: Please consult your physician before using our products if you are nursing or pregnant.

 

Q: Can children take your product?

A: Please consult your physician before providing our products to children.