FAQs

Q: Can I take them everyday?

A: Yes! In fact, adaptogens work better when taken consistently over time.

 

Q: How should I store my products?

A: We recommend storing them in a cool, dry location that is out of the sun.

 

Q: Are your products certified organic?

A: All of our ingredients are either certified organic or wildcrafted. All of the mushrooms used are certified organic. The adaptogenic herbs used are either certified organic or wildcrafted.

 

Q: Are your products sugar-free?

A: Yep!

 

Q: Are your products vegan and gluten free?

A: Yep!

 

Q: Can I take them if I am nursing/pregnant?

A: Please consult your physician before using our products if you are nursing or pregnant.

 

Q: Can children take your product?

A: Please consult your physician before providing our products to children.

 

 

Q: How quickly will I receive my order?

A: Orders are processed within 1 business day (orders places before 1PM PST are processed + shipped out same day). At checkout, you'll be able to select your own shipping method with variable shipping speeds (standard is 3 - 5 business days). Orders placed on Fridays after 1PM PST will be shipped the following Monday.

 

Q: What forms of payment do you accept?

A: We accept all major credit cards, Amazon Pay, and Paypal.  

 

Q: What countries do you ship to?

A: We ship worldwide!

 

Q: What is your shipping policy?

A: We offer free shipping on orders over $100 within the United States. Shipping within the USA is usually under $8. International shipping is calculated at checkout.

 

Q: What do I do if my order is incorrect?

A: Send us an email at hello@peakandvalley.co ASAP and we will work it out!

 

Q: International Orders: What about import duties?

A: International customers are liable for all import duties and customs that may be charged by your country (for returns/exchanges as well).

 

Q: What is your return policy?

A: We accept returns on all full-priced orders within 15 days from the day of delivery. Shipping charges for the return/exchange are not credited unless there is a defect in the merchandise. To return unwanted items, contact hello@peakandvalley.co. Please include with your return a copy of your order (with order #!) including your contact information and indicate whether you prefer a return or exchange. Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by email when your return or exchange is complete.

 

Q: Are shipping/handling fees refundable?

A: Please note that shipping and handling charges are not refundable. If you are making a return/exchange for an order in which you received free shipping, a $10 restocking/shipping fee will be deducted from your refund. Exchanges/returns for store credit may be made at no additional cost.

 

Q: Can I return merchandise that I bought on sale?

A: No returns or exchanges are accepted for merchandise bought on sale or with a discount code.

 

Q: What sales tax am I charged?

A: All items shipped to the state of Washington will be charged a sales tax of 6.5%.